Do you want the most excellent business phone service for your WordPress website? Adding a phone service might help businesses manage consumer calls more efficiently. In this article, we have hand-picked some of the top business phone services you may utilize in conjunction with your WordPress site.
When and why do you require business phone service?
Typically, you can add your landline or cell phone number to your WordPress site and utilize that to handle consumer calls. However, your phone number wouldn’t look professional, and you will not be able to interact successfully.
By adding a good business phone service, you will be able to do the following:
- Call duration, hold times, wait periods, and overall usage may all be easily tracked.
- Call forwarding, caller ID, call waiting, inbound call routing, call recording, and other features are standard with most business phone systems.
- Share a single business phone number with multiple users at the same time (the auto attendant feature allows you to route calls to the first available representative)
- You can utilize a desk phone system, cordless phones, a mobile cell phone, or a computer to receive and make calls.
- You can easily add new staff without involving an IT specialist.
- Business phone systems transmit voice over the internet (VoIP systems), allowing you to use your local or toll-free number from anywhere. All you’ll need is a fast internet connection.
If you have an online store or a small business website, adding a professional business phone service can help you expand. You can utilize it to improve client connections through expert sales and phone support.
That being said, let’s look at the best business phone services for your WordPress site.
They provide a comprehensive range of functionality, easy setup, and inexpensive cost. Regarding functionality and convenience, Nextiva is the best business phone service. It includes a simple web-based admin panel that allows small business owners to administer the unified communications platform like a pro.
Nextiva’s small business VOIP phone service provides intelligent call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more.
You will also receive a free local or toll-free number, free number porting, and basic call management features such as caller ID, call forwarding, routing, personalized greetings, an advanced IVR (interactive voice response) system, and more. As a platform, Nextiva also provides strong capabilities such as CRM, Live Chat, online surveys, call statistics, and other technologies that integrate seamlessly with business phone systems.
Their phone call quality is good, their VoIP system is reliable, and their customer service specialists are always helpful.
The Essentials package for Nextiva’s business phone service starts at $18.95 per user per month. As you add more users, their fee decreases. To save even more money, open a pre-paid account.
On WPBeginner, we utilize Nextiva as our business phone service. In our opinion, Nextiva is the best small business phone system on the market in terms of both functionality and affordability.
Our favorite feature as a small business is that Nextiva allows us to add a business line for cell phones. Our staff may accept incoming calls from our office or work remotely without divulging their cell phone numbers. The Nextiva app is compatible with iPhone (iOS) and Android (Android) handsets.
They also provide text messaging and video conferencing, which allows our staff to communicate with our customers via their preferred business communication channel.
If your company needs an office phone system that works with existing handsets, Nextiva provides that. Call centers and large businesses frequently utilize Nextiva to convert their Avaya PBX system into a robust cloud phone system with SIP trunking.
Nextiva is the official phone supplier for renowned universities such as Stanford, UCLA, and the University of Southern California, as well as top companies such as Taco Bell and Conan O’ Brian.
Expert Opinion: With inexpensive enterprise-level plans, we believe Nextiva is the most satisfactory overall business phone service for small enterprises.
RingCentral is another well-known business phone solution for businesses of all sizes. They provide one of the most feature-rich small business phone systems available.
Their business phone platform provides all the essential business call functions you’d expect, such as unlimited calling, call forwarding, caller ID, call waiting and transfer, sharing a single line across many mobile devices and users, SMS messaging, visual voicemail, and more.
Other features include video meetings with screen sharing, team chat, 1000 toll-free minutes, and interfaces with Gsuite, Dropbox, Microsoft, and other services. It has an easy-to-use cloud-based administration system that makes setting up and managing your calls simple.
Their Essentials plan begins at $19.99 per month per user (paid annually), with a maximum of ten users. Other projects have varying costs and features.
You can also pay an additional fee to obtain a vanity number for your business, which allows you to have a catchy and memorable business phone number.
RingCentral is an excellent phone solution for physical organizations wishing to replace landline phones and those transitioning to a virtual office.
When compatible, it can connect with your existing phone system, or you can use their virtual phone system via the RingCentral desktop app and mobile app, which works on all smartphones (iOS and Android).
RingCentral has an extensive app integration directory because it is one of the most popular business VOIP platforms.
This enables you to connect with other services for automatic transcription, real-time analytics, voice-over call recording service, Chorus.ai sales call insights, integrations with call center software, connection with support help desk software, and many more add-ons, allowing you to have an integrated customer contact center.
Expert Opinion: We believe RingCentral is an excellent small-to-medium-sized business VOIP service.
Ooma is a renowned VOIP phone company that provides affordable business phone lines and 1-800 toll-free phone numbers. They will pre-select a toll-free phone number for you by default, but you can change it if you like. A toll-free number can be added to any Ooma office subscription.
The Ooma office platform has all the sophisticated features you’d expect, such as a virtual receptionist, extension dialing, music-on-hold, intelligent mobile phone apps, call records, and more. The setup is also straightforward, taking only a few minutes.
You can utilize their control panel to handle calls, add new team members, and do other things.
Their pricing plan begins at $19.95 a month per user and includes a free toll-free number and 35+ business phone features.
They also offer an Ooma Office Pro subscription for $24.95 per month, which includes video conferencing, voicemail transcription, advanced call blocking, call recording, desktop software, and other capabilities.
Expert Opinion: Ooma is the best business phone service for traditional office environments with desk phones, in our opinion. Their new capabilities are also ideal for distant teams wanting to improve cooperation.
GrassHopper provides virtual phone numbers using voice over internet protocol (VOIP), which is ideal for sole proprietors and small organizations. A virtual phone number allows calls to be forwarded to any phone or mobile device. However, a conventional phone line is still required for outbound calls.
They provide simple web and smartphone apps for managing your account and phone service. You can have several extensions for your phone number and local, toll-free, and vanity phone numbers. It provides local and toll-free lines in the United States, Canada, and the United Kingdom.
GrassHopper has basic capabilities, such as call forwarding, routing, waiting, call hold music, voicemail-to-email transcripts, and more. It is ideal for remote teams since it allows you to install extensions that can be accessed from anywhere via mobile or desktop apps.
Their plans start at $29.99 monthly, including one local number and up to three extensions. You can add more users and multiple local phone numbers on their higher tiers.
Expert Opinion: GrassHopper is the most excellent business phone service for freelancers and solopreneurs, in our opinion.
Another excellent alternative for small business phone service is Phone.com. They provide a straightforward web and app-based administrative panel with conventional phone service capabilities such as call forwarding, call routing, caller ID, conference calling, video conference calls, and others.
They include various European countries and Canada in their local call minutes, making international calls more affordable. You can also connect your business phone service to CRM software such as Salesforce and Zoho.
They have two price options: pay per minute and pay in advance. Pay-per-minute rates begin at $12.99 monthly, while unlimited plans start at $22.99 monthly.
Expert Opinion: We believe Phone.com is the best low-cost business phone service for small businesses on a tight budget.
6. Go to connect (formerly Jive)
Another excellent alternative for small business phone service is GoToConnect, formerly Jive. They provide an innovative cloud business phone system at a low cost.
Their VOIP phone service provides all the basic features, such as unlimited calls, extensions, call forwarding, number sharing, voicemail to audio email, automated call attendance, mobile apps, chat, SMS, and more.
They also feature hundreds of CRM and marketing connectors with superior services such as Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, Slack, and others.
GoToConnect provides a unified company communication platform that extends beyond traditional business phone services. They provide HD video conferencing, allowing you to work efficiently with your customers and team members.
They provide over 100 cloud VoIP capabilities, including prominent ones such as endless call queues, powerful dial-pad editor, cloud branch exchange, advanced ring groups, wait-for-time notification for call centers, paging system, eFax, and more.
Because GoToConnect is a member of the more excellent GoTo software family, it connects smoothly with their other webinar and meeting software such as GoToMeeting, GoToWebinar, GoToTraining, and others.
Their primary business phone service is priced at $24 per month. Their premium package includes additional features designed for larger call centers.
Expert Opinion: GoToConnect is the best business phone service for small enterprises in the education and healthcare areas, in our opinion.
Which Business Phone Service Is Right for You?
We believe Nextiva is the best business phone service provider in the industry after thoroughly reviewing all of the top business phone service companies.
Their plans are reasonable for organizations of all sizes and provide powerful features and excellent customer service.
The best part is that, while the Nextiva business phone line works on your cell phone, tablet, and computer, they also frequently run free promotions for advanced business phone systems such as the Poly VVX150 or Nextiva X-885, which many professionals use for multi-line handling and other functions.
For all the reasons above, we chose Nextiva for our own company and ranked it the best business phone system on the market.
RingCentral came in second place in our research. Their VoIP phone system has many of the same features as Nextiva, which all came down to price and customer service.
You can’t go wrong with these top two VoIP service providers.
We have investigated numerous additional business phone service companies not mentioned in this article, such as Vonage, 808 Dialpad, AT&T, Verizon, Skype, and others. We decided it would be best not to say them all in this article to avoid choice paralysis.
Instead, we aim to make it simple for you to select the best service for your needs.
We hope that this guide has assisted you in locating the best business phone service for your WordPress site. You might also be interested in our articles on how to get a free business email address and the top email marketing services for small businesses.
FAQs About Business Phone Systems
We’ve answered many questions after assisting thousands of business owners in finding the ideal business phone system for their needs. Some of the most frequently asked questions about VoIP business phone systems and service providers are answered below.
What exactly is VoIP, and how does it work?
VoIP (Voice Via Internet Protocol) is a phone technology that enables you to make and receive phone calls over the internet rather than traditional phone lines.
We published a comprehensive guide on what VoIP is and how it works.
Here’s a quick visual infographic on VoIP:
Is corporate VoIP phone service less expensive than a traditional landline phone?
Yes, because it uses your current internet connection rather than requiring a separate system or hardware, VoIP business phone systems are less expensive than on-premise landlines. By simplifying the complete procedure, VoIP business phone service reduces corporate IT and support burdens.
Call queuing, call transfer / automatic call forwarding, music on wait, extension dialing, conference bridge, and other sophisticated call capabilities are typically charged extra by traditional landline phone companies.
All advanced capabilities of business VoIP are included in a flat monthly fee, and you may save up to 90% on internal calling costs with top providers like Nextiva.
Is it possible to go from a landline phone to a corporate VoIP service?
Your landline business phone system may be converted to an online business VoIP service. When converting from landline to VoIP, all leading business phone system providers, such as Nextiva and RingCentral, simplify preserving the same business phone number.
Is it possible to utilize my cordless phone with corporate VoIP?
Yes, most corporate VoIP services allow you to use your existing cordless phones, softphones, and desk phones. All of the best providers on our list include a mobile phone app that you can download and install on your cell phone.
Using a VoIP adapter, you can preserve the same business phone system if you’re currently utilizing analog phones or a PBX.
What are some of the drawbacks of VoIP corporate phone systems?
VoIP business phone services use the internet to make phone calls. The most significant downside is that your customer call quality will suffer if you do not have a dependable internet connection.
In addition, if your business loses power, your internet router may also. This can result in call drops. We recommend utilizing a battery backup with your internet router to avoid call quality concerns.
These drawbacks are easily handled, and the benefits of VoIP business phone systems far outweigh any disadvantages.
You get call routing, music on hold, conference calls, auto-attendant, interactive voice response (IVR), call queuing, extension dialing, voicemail forwarding, video calling, and a lot of flexibility without the exorbitant price of landline phones.
Which company phone system, in your opinion, is the best?
Our top three recommendations for the best business phone services are:
The last question is not a joke. Even after referring individuals to this tutorial, we still get this inquiry.
We hope this advice has assisted you in selecting the best business phone service for your small business. You might also be interested in comparing the best chatbot software and website builder platforms for growing your business.
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Last Updated on July 20, 2022 by Alex Burma